The Story
Recently an existing landlord telephoned his office with a common question “can you help me appraise a property which is on the market for sale and also give me a rental expectation?”. Unfortunately the property was listed privately by the seller, but Michael’s excellent customer service ethics motivated him to provide the information anyway. Michael visited the property with his client to conduct a quick price and rental opinion. Having viewed the property internally, Michael was then able to use his iPad (out on the footpath) to consult with his client, and advise, where he felt the property stood as a sale and the expected rental. He says “The sale price was in line with the amount my client was willing to pay and the rental figure was also within his range. He was impressed with the evidence of comparable rentals and sales that were provided so quickly and easily”. Using the pricefinder.com.au ‘Estimate tool’ on his iPad, Michael quickly established a sale and rental estimate and won the admiration and trust of his client.
Customer Service wins more business
Michael managed to turn a good deed into more business by effectively educating his client to a point where they could make a quick, yet informed decision. He says “I went back to the office and emailed a written appraisal to my client and he replied saying if his offer was accepted he would be giving the business to us”. “The offer was accepted, the property is rented and now managed by us” .
Mobility Shines
PriceFinder.com.au on mobile devices like the iPad is proving to be a winner for PriceFinder clients everywhere. Using tools such as the PriceFinder Estimates directly with clients, promotes trust and transparency (and wow factor). In this story, great customer service delivered with the help of PriceFinder and mobility, directly resulted in new business. Also, there is no telling how many other potential clients this happy client will relay the story to…
